Terms and Conditions


  1. The terms and conditions below and the statement of works attached constitute the contract between The One Romance Limited Limited, “we/us” and the customer “you” for provision by us of the proposal planning and/or the event (our “Services”), described in outline in the attached plan of works) (the “Planning”, “Event” and the “Plan” respectively).  
  2. We do not accept amendments to these terms. Even if you send us amendments or your own standard terms, by using us to provide ideas, contributions to Events, and Event planning, you agree to be bound by these terms.
  3. The Fees we will charge you for the Planning and/or the Event and our account details are set out in the Plan. 
  4. You agree to pay us the Fees set out in the Plan. Even if you do not ultimately use the scenario we prepared, or do not involve us in the proposal, change your mind about the date and/or any other change of mind, we may charge you for the time we have spent in providing our Services to you as set out in paragraph 9. 
  5. We will also charge you for costs in hiring or reserving the Location (if appropriate), our travel, accommodation, subsistence and incidental costs as well as third party costs such as photography, video and crowd participation and these must be settled in full within 7 days of the date of invoice. We reserve the right to invoice these costs as and when incurred. 
  6. If you are late paying us for any Fees, we reserve the right to charge interest on late payments at the rate of 4% above the Bank of England base rate. 
  7. You warrant to us that you are over 18 years of age and able to enter into a legally binding contract, that the name and contact information you provide us with is accurate and correct and that you will comply with all the obligations listed as your responsibility in the Plan. You further warrant that you are free to enter into a marriage if you are undertaking a proposal and indemnify us against any claim made against us in the event that you are not.
  8. In the event that a photographer and/or videographer is engaged for your Event, you agree that all copyright in your images belongs to us and/or the photographer/videographer. Within 7 days of receipt of photos/video footage from us, you may request edits to the images, but we will not be obliged to provide these. All unused photos and footage is deleted within 10 days of our request for approval and you will not be able to request editing thereafter. 
  9. You agree that we may use any photo and/or video images of your Event and that it is your responsibility to secure permission for use from any parties involved that we did not hire as part of your Event. You consent to us submitting your proposal to www.howheasked.com on your behalf. You may only share your Event on other websites, media and television, if you credit us as organisers as follows ‘Proposal organised by and images courtesy of The One Romance’.
  10. Where you have requested any handmade, personalised, bespoke or similar items to be provided, you are responsible for ensuring all spellings, sizes, images, colouration etc are correct and accurate. The cost of bespoke items will be charged to you in addition to the Fees and will remain due and payable even if you change your mind, they/it does not fit, you do not like the item (for any reason whatsoever) and/or it is not used at the Event. Provided they are paid for, you may retain bespoke items made for you. 
  11. No later than 3 days before the Event, we will provide you with a final version of the Plan which may only be changed according to clauses 11-13. This final version of the Plan shall replace the outline Plan attached to these terms and shall be subject to these terms and effective immediately.
  12. You may request that we make changes to the content of the Plan and/or the Event at any time up to [7] days prior to the Event and we may agree those changes, but we are not obliged to do so. If the proposed change results in any change to our Fees we will notify you of that change and within 3 days of that notice, you may accept or reject that amended Fee. If you continue to use our Services after that time, you will be deemed to have accepted the revisions we will substitute the new description of the Event in the Plan and we will invoice you for any additional Fees which shall be paid by you on receipt of our invoice. If you do not wish to accept the amended Event plan and new Fee, you may within 3 days of receipt of it from us, either cancel the Event in accordance with 12 or revert to the original Plan.
  13. If you wish to amend the date of the Event, postpone or rebook it for an alternative date you must notify us in writing at least 21 days prior to the original Event date. Provided that a new Event date is booked with us within 60 days of the original date of the Event, we will apply the Fee you have paid to the re-booked Event. If you do not re-book for a new date more than 60 days from the original Event, we shall be entitled to treat it as a cancellation according to the policy set out in clause 12. 
  14. If you cancel the Event you must notify us in writing and cancellations received and acknowledged by us, in which case the following will apply; 
    1. fees paid for Plans cancelled by you less than 28 days prior to the date in the Plan will not be refunded;
    2. 50% of Fees (due or paid for the Event) for Plans cancelled more than 28 days prior to the date in the Plan will be refunded to You.
    3. all expenses we have incurred on your behalf in providing the Services will be charged to you in full irrespective of the date of cancellation. We may deduct these from any refund due to you under 12.b above. 
  15. A change of mind will be deemed cancellation, as will late or missed arrival to a scheduled Event and the provisions of 12 shall apply. No refunds are given if your proposal is not accepted. 
  16. We reserve the right to assign or sub-contract provision of the Event to another suitably qualified person upon advance written notice to you. 
  17. We may postpone, cancel or rebook an Event for any reason upon written notice to you, in which case we will use all reasonable efforts to rebook at a time convenient to you or to provide an alternative suitably qualified person to conduct the Event. In the event of bad weather, we may reschedule or alter an Event, but you may not cancel or change it. If we cancel for any reason other than weather and it is not possible to re-arrange the Event, we will refund you 100% of the Fee paid at the date of our cancellation.
  18. We strive to ensure that the Event is provided according to the time scales and outcomes shown in the Plan using the skill and care reasonably expected of an Event professional, but we give no warranty or indemnity in relation to our Event other than set out in this paragraph and we shall not under any circumstances be liable to you, whether in contract or in tort (including negligence) for breach of statutory duty, misrepresentation, infringement of third party rights, for any loss of profit, or indirect or consequential loss arising under or in connection with these terms and the Event, any materials provided before, during or after the Event by us to you and/or ancillary or related services provided by us to you.
  19. Our maximum liability, should any liability be imposed, shall be the lower of the amount actually paid by you for the Event or the fee attributable to the Event set out in the Plan. We exclude our liability for damages, loss, personal injury or death resulting from our Services to the fullest extent permitted under English Law. 
  20. All our correspondence with you will be sent to the e-mail address provided by you and set out in the Proposal. It is your responsibility to ensure that we always have correct contact details for you and that these are kept confidential if you require them to be. We are not liable to you in any circumstances where information regarding the Event is released to any party in consequence of unauthorised or unexpected access to your email and/or devices.
  21. Save in relation to names and images as mentioned above, we will keep all information you provide to us confidential. 
  22. Neither party shall be in breach of these terms nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances we will attempt but shall not be obliged to re-book the Event within 3 months of the original date, failing which any Fees paid will be returned to you, less our reasonable preparation costs and expenses. For the purposes of these terms, an event beyond a parties’ reasonable control includes disruption, interruption or outages to third party servers, networks and/or email or any third parties and/or third party data being unreachable or unavailable for any reason.
  23. All correspondence and notices should be sent to us by email info@theoneromance.co.uk with a sent and read receipt attached.
  24. These Terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.