Privacy Policy

 

This policy sets out how The One Romance Ltd uses and protects any information that you provide to us when we work for you or when you use our website and sets out how that information will be used and stored by us. 

We may change this policy from time to time and will let you know by email if we do, unless you have asked not to receive communications from us. In that case, you should check this page from time to time to ensure that you are still happy with how we use your data. 

What data do we collect and why?

We collect the following information below to help us get to know something about you so that we can start to plan your Event and so we can keep in contact with you whilst we plan it.

  • Your name and the name of your partner 
  • Your date of birth
  • Your home address 
  • Your email address 
  • Your phone number

We will retain this information in our database for a period of 3 years from the date of your Event.

We also collect the following type of information to help us plan your specific Event, to understand your needs and overall to provide you with a better service:

  • Dates you tell us are important dates to you 
  • Information you want to provide about your family
  • Information you want to provide about your job and job title
  • Information you want to provide about your preferences and interests
  • Other information that is relevant to your event, such as names of family members. 

We will retain the above information for 6 months after the date of your Event.

Images of you

Images we have taken of you may be used on our website and related social media and in our terms of business, you provide us with permission to do this. When we use image, we do not include any full names with them and we may use it as ‘evergreen’ material meaning it is not removed until we change our images and/or they are removed from social media and search engines.  If you no longer want your image to be used, please contact us at information@theoneromance.com.

What we do with your information after your Event

We keep the information you provide us for the time periods mentioned above and use it for the following reasons:

  • Our internal record keeping about clients.
  • So that we may contact you in future on anniversaries or significant dates or with information about special offers from The One Romance and information about us.
  • For our market research purposes, in which case we will contact you by email, phone or post. 
  • To improve our native advertising or to customise your experience when using our website.
  • To improve the service and products we offer by using the information along with learnings from your Event 

Security

We are committed to ensuring that information you have provided to us is kept secure and to prevent unauthorised access or disclosure, we maintain physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not use cloud storage and do not share your information with third parties. Only The One Romance Limited processes and determined how the information you provide to us is used.

We do not sell, distribute or lease your personal information to third parties unless we have your express consent to provide it to named parties you have agreed to share it with or if we are required by law to do so.

Your right to correct and forget

If you want to receive a copy of the information we hold about you, please email us at information@theoneromance.com using the subject heading “DATA REQUEST” and we will provide you with copies of the information we hold. 

If you believe that any information we are holding is incorrect or incomplete, please email us at information@theoneromance.com using the subject heading “DATA INCORRECT/INCOMPLETE. We may need to check your identity before we verify or correct any information we hold about you.

If you don’t want us to keep any information about you any more, please email us at information@theoneromance.com using the subject heading “FORGET ME” telling us your full name, and the Event we planned for you. We may need to check your identity before we can delete the information we hold about you. Once the information is deleted, we will keep a record of your deletion request, the date it was made and the date the information was deleted.

This policy is effective from May 2018.